Return Policy
Return Eligibility
Items may be returned within 30 days of purchase, provided they are in their original condition with all packaging and accessories included. Items must be unused and free from damage or wear.
Return Process
To initiate a return, please contact us through our contact page or email us at infocenter@supplierlinean.world. Include your order number and reason for return. We will provide you with return instructions and a return authorization number.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect. In such cases, we will cover the return shipping costs.
Refund Processing
Once we receive and inspect your returned item, we will process your refund to the original payment method. Refunds typically take 5-10 business days to appear in your account after processing.
Non-Returnable Items
Certain items may not be eligible for return, including personalized or custom-made items, items that have been used or damaged, and items returned after the return period has expired.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Contact Us
If you have questions about our return policy or need assistance with a return, please contact us at infocenter@supplierlinean.world or through our contact page.